FREQUENTLY ASKED QUESTIONS

LASH EXTENSIONS

HOW SHOULD I PREPARE FOR MY LASH APPOINTMENT?

Please arrive with squeaky clean makeup-free eyes. (no eyeliner/ mascara/ oil or lash glue residue) 
Cleanse eye area and lashes before each appointment with a lash extension cleanser.

We suggest you avoid caffeine, where it will be challenging for you to relax.

WILL EYELASH EXTENSIONS DAMAGE MY NATURAL LASHES?

When applied correctly, eyelash extensions DO NOT damage your natural lash. We believe in lash health and professional work. The application of lash extensions is a very precise skill, we take extreme care to ensure the lashes are applied properly.

When your natural eyelash grows and eventually shed, your extension will fall off with it. Don’t panic this is normal & expected those lashes are being replaced by new growth.

With proper aftercare of your lash extensions you should experience excellent results & no damage to your natural lashes.

POLICIES

WHAT IS THE RETURN POLICY?

All sales are final.

We are unable to offer refunds.

We do not accept returns, as we cannot restock any returned items due to health/sanitation measures. 

In the unlikely event that you receive a defective or damaged item, please contact us within 2 days of the delivery date with your order number and a photo and/or video to be approved for a replacement.

We are not able to cancel an order once it has been placed. Please double check your order before checking out.

We will not be responsible for incorrect delivery address provided by the customer.

All online course sales are non-refundable.